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Market Catering FAQs

CARLINO’S FAQS



ORDERING

How can I order?

Order online from our market catering, corporate, pick-up, and seasonal menus by visiting our website carlinosmarket.com. Order grocery and prepared food delivery from us on mercato.com. Call us at 610-649-4046 to speak with an order specialist. Visit us in-store to see our beautiful markets with a vast array of fresh, prepared, and packaged food. 

 

How much notice do you need?

We would love as much notice as you can give us and kindly request 72 hours’ notice for all orders except for small deli and pizza orders. Cake orders require 72 hours’ notice. Delivery orders require 48 hours minimum notice to ensure availability, and our delivery spots fill up quickly! 

 

How much should I order?

This is one of our most popular questions! We generally suggest 3-6 bites for appetizers, 1.5-2 servings for entrees, 2-4 servings for side dishes, and 1-2 servings for desserts per adult to have a plentiful and prosperous meal or event. We are happy to help guide you through our menu options to ensure there is enough food for everyone. Call us at 610-649-4046 with any questions. If you still aren’t sure if there will be enough food, adding one of our famous tomato pies is sure to make everyone happy!

 

Is my food going to be hot?

No. Our default for all orders is cold. Hot food must be served as soon as possible, and cold food allows for more flexibility for your serving times, as well as a better-tasting meal. Remember when planning your time- our cold serving pans will take 20-50 minutes to heat to serving temperature in a home oven, depending on the contents. Our reheating instructions can be found here. We do have wire chafing kits available for purchase that come with a Sterno to keep food warm. Please remember that chafing kits maintain a hot temperature and are not suitable for reheating cold food. 

 

Can I order a cake online?

We have a variety of pre-designed cakes available on our website and Mercato. If you prefer a custom cake, please contact us with your inspiration, and we will gladly accommodate your requests. Cake orders require 72 hours’ notice. 

 

What if I need to change my order?

Call us at 610-649-4046, and we will do our best to accommodate your request. Changes to orders are not guaranteed within 48 hours of pick up or delivery. Please remember it is always easier to pick up or deliver your order later than earlier, so make the earliest possible reservation when placing your initial order. 

 

What if I need to cancel my order?

We understand that things change and accept changes and cancellations up to 48 hours in advance with no charge. Orders or parts of canceled orders within 48 hours of delivery or pick-up will be subject to a 50% cancellation fee. Online cancellation requests must receive a reply email from us to be considered valid. 

 

I placed my order. What do I do now?

You will receive an email confirmation for any online orders. If you do not get a confirmation, give us a call at 610-649-4046. We will see you soon!

 

Do I have to pay in advance?

All delivery orders and all pick-up orders over $100 require credit card information to secure the order. The card will be charged on the day of the pick-up or delivery. 

 

What types of payment do you accept?

We accept cash, Visa, Mastercard, American Express, and Discover. All online orders, delivery orders, and pick-up orders over $100 require a credit card to secure your order. Carlino’s Market gift cards may only be used in person and in-store at this time. 

 

PICK UP AND DELIVERY

 

Can I pick it up?

Of course! Pick-up is available for orders of any size in both our Ardmore and West Chester locations from 10 am-5:30 pm Monday through Friday, 10 am-4:30 pm Saturday, and 10 am-3:30 pm on Sunday. Please note that we are closed on all major holidays to allow our family and staff to celebrate the day. When choosing your pick-up time, please consider the time it takes to park, come inside, wait for the food to be brought to you, and loaded in your vehicle. Don’t forget the reheating time at home for any dishes that should be served hot! This may take longer during busier times (weekends, holidays, etc.) depending on how busy the store is and how many orders we have that day. 

 

Where do I go when I get to the store?

Once you arrive at the location specified when placing the order (Ardmore or West Chester), please visit the designated Market Catering Service Desk and show them your confirmation. 

 

Do you deliver?

Yes! We can deliver from either of our locations. 

 

Is there a delivery minimum?

Orders must be $200 or higher to qualify for delivery. If your order is under $200, we offer pick-up in-store at both locations. 

 

How much is delivery?

Delivery charges are based on mileage, estimated drive time, and any applicable tolls to your location. Deliveries will be made from the location closest to your home, office, or event venue. There is a $30 additional charge for delivery on Saturday, Sunday, and before 10 AM Monday through Friday. Call us for pricing!

 

When can you deliver?

We deliver Monday through Friday from 10 am to 4:30 pm, Saturday from 10 am to 3:30 pm, and Sunday from 10 am to 3 pm. Need breakfast delivery or times outside of these hours? Call us at 610-649-4046, and we will see if we can handle your request. There is a $30 additional fee for all deliveries outside of our posted times. Please note that we are closed on all major holidays to allow our family and staff to celebrate the day.

 

When should I order delivery?

Delivery orders require 48 hours minimum notice to ensure availability, and our delivery spots fill up quickly! Please give us a call as soon as you know you will need delivery to book your time. If you are having a large event (more than ten people), we recommend booking at least a few weeks in advance to allow us to help with your menu and get the delivery time you need. 

 

Do I need to tip the driver?

Please do! Our delivery drivers are a valuable part of our team and work very hard to ensure that your food is delivered correctly, safely, and on time. Tips for excellent customer service are appreciated. 



CATERING

Do you cater?

We have an extensive menu, and we would be happy to provide the food and deliver it to your event. Carlino's no longer offers a full-service option with our catering services. If you require full service, we would be happy to recommend companies that work with our food. 

 

Can you set up, serve, and clean up?

Delivery costs include drop-off services only. For an additional $50, the driver can set up your disposable chafing dishes and place the food on the tables. We do not stay for your event, serve food, or leave anything behind to be picked up later. We do not have waitstaff or provide party rentals. 

 

Do you provide serving utensils, plates, cutlery, etc.?

We have all of these available for purchase. Please speak with a representative for pricing and availability.

 

How is the food presented?

Many of our items come in aluminum half pans with aluminum lids, suitable for oven reheating and placement in chafing dishes. Cold items, cheese trays, appetizers, sandwich trays, and salads are served in plastic or light wood bowls and platters. 

 

Will hot items be delivered hot?

They can be. Menu items for pick-up will always be cold. We can deliver hot food for an additional $25 fee. Call 610-649-4046 to speak with an order specialist for details. 

 

Can I bring my own dishes to put the food in?

We cannot bring outside containers, serving platters, casserole dishes, bowls, etc., into our kitchens for health and safety reasons. 

 

Can you package my food individually?

Some of our items are easily individualized! Sandwich trays and deli orders can be packed individually for an additional $7 per menu item. We also have packaged lunch options available here. Speak with one of our order specialists for more details.



OUR FOOD

Do you offer food tastings?

We do not offer formal tastings. Most of our menu items are available for purchase in smaller quantities in our markets. 

 

Do you offer kosher items on your menu?

We do offer kosher-style items, especially around holidays, but we are not a kosher kitchen. Items on our menu that are marked kosher are sourced from kosher suppliers.

 

There is an allergy amongst our guests. What do we do?

Our chefs, owners, and staff take allergies very seriously. Carlino’s is NOT a nut-free, gluten-free, wheat-free, dairy-free, seed-free, soy-free facility. Many of our foods contain one or more common allergens. It is essential that if you have severe allergies, you understand that there is a risk of cross-contamination despite our best efforts due to the presence of these items in our facility. We can and will do our best to accommodate any allergies or sensitivities as long as we are made aware of the allergies. Please work with one of our order specialists to decide the best course of action for planning a menu around allergens. 

 

Can you accommodate a dietary restriction?

We may be able to make adjustments to menu items to accommodate dietary restrictions. Speak to one of our order specialists to inquire. 

 

LOYALTY PROGRAM

Will my online order apply towards my Carlino’s loyalty program?

Yes! Both online and in-store purchases will allow you to accumulate points in Carlino’s loyalty rewards program. Make sure you use the same phone number for accurate tracking. 

 

Can I redeem my points online?

Not at this time. Your account will contain your points from online and in-store purchases but may be redeemed in-store only.

 

GIFT CARDS

Do you sell gift cards?

Yes! We offer Carlino’s gift cards in $25 increments. You can purchase them in-store at the register or on our website. 

 

Do you ship gift cards?

Yes! Gift cards are available to be sent for free via USPS, or via UPS for quicker delivery. 

 

Do you have e-gift cards?

Not at this time. 

 

Can gift cards be used online?

Not at this time. Visit us in-store to redeem.